The "Wait, How Does This Work?" Corner
Can I use the LuxeLens Booth outside? Yes, but the LuxeLens Booth must always be under shelter, ie an event tent or booth. The LuxeLens booth should always be on flat and sturdy ground. In addition, the LuxeLens booth requires power, so if your event is outside, you may need access to an outdoor safe extension cord/access to power unless other arrangements have been made with LuxeLens. The LuxeLens booth requires internet. If you do not have access to wifi, we offer a data add-on for your convenience. Please see our Add-Ons page for a full list.
Can you travel to my location? LuxeLens comes to you to deliver and pickup our portable booth. Events within 30 miles of our two primary locations (Caribou and Houlton, ME) have no additional cost for this service. Locations outside of that footprint will be charged a travel fee of $1.00/mile per trip. This charge includes the trip there and back for delivery, and there and back for pickup. Example: 10 miles outside of the footprint would equal a total of $40.00 in travel fees.
When do my guests get their photos? As long as there are no disruptions with the wifi or data plan, your guests can get their photos immediately by text or email!
How does the Video Guest Book Work? LuxeLens provides a stationary microphone setup for your Video Guest Book, so guests can leave you a brief message on their way in or out of your event. LuxeLens will compile these videos and edit them into a virtual guest book that you can cherish forever. LuxeLens has 7 days after the completion of your event to complete the guest book.
Video Guest Book Cost and Timing? The Video Guest Book price includes 2 hours with a LuxeLens Attendant who will guide your video book experience. The guest book time slot must be at the beginning or end of your booking. For example, if you are renting a LuxeLens photo booth for a reception, the LuxeLens attendant will arrive at the scheduled time to set-up. Once the attendant has completed their set-up, their first hour for the guest book time slot begins immediately. If you prefer to have your Video Guest Book experience at the end of the night our attendant will arrive 2 hours prior to pick-up time.
How does the Green Screen work? The Green Screen add-on is an exciting and creative feature for any event. Our backdrop will display a green screen for your guests to stand in front of, while the LuxeLens Booth offers a host of virtual backgrounds that fit your event. We typically will offer 2-3 background options with this add-on unless otherwise arranged.
What is boomerang? A "boomerang" refers to a short, looping video. It is a fun and more dynamic option for your photo booth experience than the standard photo. A view of this experience can be seen on the Add-Ons page! When you have the boomerang add-on, your guests can choose from a standard photo and a boomerang.
What is the booking process like? On our Contact page, you will see a calendar to check date availability for your event and a form where you will select your desired packages and add ons. Once you have submitted this completed form, we will email you a confirmation and invoice. The invoice must be paid within 24 hours of receipt or you will forfeit your dates and timeslot.
What if I don't have access to wifi? The LuxeLens booth requires internet. If you do not have access to wifi, we offer a data plan add-on. Please see our full list of add-on options on our Add-Ons page!
What if I don't have access to a power supply? Hey, we get it - outdoor events are beautiful! That is why we offer a fully charged battery option as an add-on. Please note this option typically lasts 2-3 hours, so finding a power source will be ideal for your day. Please see our Add-Ons page for a full list of available extras.
How do I access photos from my event? A unique link will be generated to a live gallery, where you can download photos from your event. LuxeLens will send the link to the email you provide during your event registration within 24 hours of the completion of your event.
How could a Corporate Event use the Video Guestbook? The Video Guestbook experience could be used for a variety of reasons. Event testimonials, video time capsules, branding opportunities, and increased engagement at corporate parties!
How do Photo Booth Props Work? Choose between Virtual or Live props! LuxeLens has a variety of photo booth props available. Before you complete your booking, we will show you a host of options to ensure you have props that fit your theme. **To keep our prop cost low for you, LuxeLens does not provide a table for your Live Photo Booth Props.
How could a Corporate Event use Green Screen? Businesses can use the Green Screen add-on to create branded backgrounds for events, product launches, slogans, or to create an interactive and memorable experience for their teams.
How do customized templates work? LuxeLens will work with you to complete a template for your event. Due to copyright and infringement laws, LuxeLens cannot accept any pre-designed works for use in the custom templates. A standard custom template will include colors of your choice, 1-2 design images, and titling of your choice (for example: The name of your event, company, bride and groom, etc. ) Don't worry, we will work with you to find a template you enjoy.
What payment methods do you accept? We accept payment via our online invoicing system. Payment methods include debit/credit card or Paypal **Please note: Payment must be made within 24 hours of invoicing to hold date and time slots.